- Screen and triage people joining the service.
- Conduct clinical reviews and check-ins via telehealth.
- Complete clinical assessments and risk assessments.
- Respond to clinical escalations from the Customer Care team.
- Identify when someone needs further review or escalation.
- Work closely with GPs and psychiatrists.
- Document assessments clearly and keep the wider care team informed.
- Help improve clinical processes and telehealth software through feedback.