- Own daily rock map generation and release operations.
- Manage incoming customer orders, including remote data transfers and physical SSD drives.
- Review and submit drone imagery for processing based on priority, deadlines, and capacity.
- Track orders from intake through processing, QA/QC, release, and drive return.
- Perform quality-control checks, including field-boundary refinement, image-quality review, and object-detection verification.
- Identify, troubleshoot, document, and escalate pipeline errors, failed jobs, file-transfer issues, and server-related problems.
- Coordinate daily priorities and assignments for seasonal processing technicians.
- Maintain SOPs, training materials, and process documentation.
- Communicate accurate order status, risks, and delivery timelines to Sales and Customer Success.
- Track production metrics, backlog, turnaround time, quality findings, and capacity.
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