- Manage and support a team of 5–10 AR Operations Reps.
- Serve as the first point of contact for team questions, blockers, and escalations.
- Hold 1:1 meetings with each direct report 1–2 times per month.
- Monitor individual and team performance, productivity, and quality, and provide feedback.
- Assist with hiring, onboarding, and training new team members as needed.
- Partner with Customer Success and company leadership to clarify priorities and document processes.
- Create and maintain SOPs, best practices, and internal documentation.
- Identify inefficiencies and improve workflows, including building workflows with internal Zapier-like tools.
- Manage shared AR inboxes and clear scheduled actions queues on the Invoice Butler platform.
- Respond to Slack requests and internal messages, and review and update customer action items and to-dos.
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