- Own customer billing end to end, including invoicing, subscription changes, payment queries, refunds, and failed payment recovery.
- Manage accounts receivable, collections, and dunning processes.
- Identify root causes of billing issues and implement process improvements.
- Conduct reconciliations across billing, payments, subscription reporting, and the ledger.
- Produce MRR/ARR movement reporting and analysis for the finance team.
- Implement finance automations around AR, billing, and reporting to support exception-based processing.
- Define requirements and support testing for billing platform, pricing, and packaging changes.
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