- Own a focused portfolio of high-value strategic accounts with a mandate to grow them through proactive expansion and multi-department penetration.
- Build multi-threaded relationships with senior stakeholders and C-suite executives to understand business needs and product satisfaction.
- Act as the primary point of contact for contract renewal processes, including pricing and negotiation.
- Identify and close upsell and cross-sell opportunities through proactive engagement.
- Prepare and deliver renewal proposals, contracts, and executive-level presentations.
- Collaborate with Client Strategy, Sales, Product, BizOps, Legal, and Finance to close expansion opportunities.
- Utilize CRM software to track interactions, forecast renewals, and maintain account records.
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