- Own and maintain project plans, schedules, and status documentation.
- Update and manage the PS Projects Dashboard, tracking high-level status, blockers, and go-live dates.
- Hold internal teams and customers accountable for commitments and track project deliverables.
- Facilitate recurring project calls by setting agendas, managing time, and ensuring clear follow-ups.
- Escalate risks, blockers, and account changes to Customer Success Managers proactively.
- Define and maintain project RACI matrices for engagements.
- Produce both internal and client-facing weekly project status reports.
- Use AI tools to scale reporting processes and ensure consistent, timely documentation.
- Track customer technical integration progress against commitments.
Project ManagementProject CoordinationDocumentation+1 more