- Build decision systems that determine customer contact logic, making it configurable, auditable, and intelligent.
- Develop data infrastructure to ensure data is trustworthy, queryable, and actionable for analytics and client products.
- Connect real-time technician availability to outreach decisions, agent conversations, and client reporting.
- Create client-facing dashboards, attribution, full-funnel tracking, and alerting built on the analytics layer.
- Design migration strategies, run parallel validation, and cut over without disrupting active campaigns for system evolution.
- Own core platform systems and scale them effectively.
- Shape technical direction and make architectural decisions.
- Ship end-to-end solutions with direct, measurable business impact.
- Work closely with engineering and ops teams.
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