- Independently create, maintain, and enhance user guides, style sheets, templates, and automated review processes using RoboHelp 2022.
- Analyze, author, and maintain software documentation including technical reference manuals, user guides, and training materials.
- Develop and manage procedural documentation, including department SOPs, work instructions, and disaster recovery plans.
- Partner with the Business Analyst to support project deliverables like Business Requirements, Release Notes, and User Acceptance Testing (UAT) plans.
- Govern the IT System Documentation Library by managing document finalization, version control, and template administration.
- Collaborate with IT staff and subject matter experts to assess documentation needs and execute content strategy.
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