- Serve as the main interface for institutional customers through phone, email, and video conferencing
- Act as the primary customer contact for assigned accounts
- Conduct customer discovery and coordinate follow-up training (cold calling)
- Conduct and execute strategic sales to drive revenue growth and market expansion
- Travel on-site to provide high-quality training to healthcare providers
- Schedule and follow up on meetings coordinated by inside sales associates
- Process and track customer orders accurately
- Work collaboratively with Customer Service to resolve questions, issues, and complaints
- Drive add-on and associative sales
- Convert prospects into active customers
- Represent CEFALY Technology at trade shows and medical conferences
- Adapt to evolving business needs and take on other duties as required
- Generate new leads and maintain accurate contact information in Salesforce
- Perform additional duties as assigned
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