- Serve as the main interface for institutional customers through phone, email, and video conferencing.
- Act as the primary customer contact for assigned accounts.
- Conduct customer discovery and coordinate follow-up training with Regional Trainers.
- Travel on-site to provide high-quality training to healthcare providers.
- Schedule and follow up on Regional Trainer in-service meetings.
- Process and track customer orders accurately.
- Work collaboratively with Customer Service to resolve questions and complaints.
- Convert prospects into active customers.
- Represent CEFALY Technology at trade shows and medical conferences.
- Generate new leads and maintain accurate contact information in Salesforce.
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