- Own and evolve Andela’s client marketing strategy to strengthen relationships and increase net revenue retention.
- Design and manage the Client Advisory Board (CAB), fostering strategic dialogue between leadership and clients.
- Lead end-to-end Voice of the Customer (VoC) and NPS programs, delivering actionable insights to internal stakeholders.
- Direct the win/loss analysis program to inform strategy, competitive positioning, and sales improvement.
- Build a robust library of client testimonials, case studies, and success stories for cross-channel marketing.
- Collaborate with sales, product, and marketing to ensure client perspectives drive positioning and GTM strategy.
Project ManagementData Analysis