- Manage the inbound RevOps ticket queue by triaging, routing, and resolving Tier 1 issues across the tech stack.
- Resolve common Salesforce issues, including data corrections, record ownership updates, field errors, and access requests, while meeting SLAs.
- Escalate complex or high-priority issues with full documentation and context.
- Audit and clean data across Salesforce and connected systems, maintaining pipeline data integrity.
- Build Salesforce fields and custom objects as needed to support tasks and projects.
- Support territory management, account assignments, routing rules, list management, and data enrichment.
- Maintain standard RevOps dashboards and reports, and build ad hoc reports and data pulls for commercial requests, QBRs, and pipeline reviews.
- Prepare data for forecasting, territory planning, and GTM analysis.
- Support administration of core RevOps tools, including user provisioning, access management, and basic configuration changes.
- QA new workflows and system changes, document processes and configurations, and identify recurring requests for process improvement.
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