- Diagnosing, analyzing and resolving technical issues in response to customer-reported incidents and service requests.
- Performing planning and analysis of IT support workflows and operational processes.
- Researching, analyzing, and reporting on incident trends and system performance patterns.
- Developing and maintaining problem tracking databases and knowledge repositories.
- Creating technical documentation and conducting computing and information systems training sessions.
- Installing, configuring, troubleshooting, and maintaining hardware, software, and peripheral devices.
- Performing system backup, restoration, and recovery operations.
- Consulting with users and stakeholders to identify system requirements and functional gaps.
- Conducting feasibility studies and trade-off assessments.
- Ensuring strict adherence to DoD and DLA information security and cybersecurity policies.
Cybersecurity