- Triage and resolve IT requests from the fully remote team through Slack and the ticketing system.
- Provision, change, and remove user access across Google Workspace, Slack, AWS, and the SaaS stack.
- Manage onboarding and offboarding processes.
- Manage the Mac fleet through MDM, including procurement, shipping, repair, recovery, and inventory.
- Administer company tools and SaaS applications.
- Triage security alerts and findings from Wiz, Datadog, and endpoint protection tools, and route them to the appropriate engineer with context.
- Collect and organize evidence for SOC 2 and PCI audits and help complete customer security questionnaires.
- Create runbooks and documentation, and recommend and implement improvements to IT policies, processes, and tools.
- Use AI and scripting to automate repeat work.
PythonGoogle Workspace