- Establish and develop carrier relationships through regular phone and email contact.
- Negotiate with carriers and develop core and dedicated carriers for expedite freight.
- Ensure customer satisfaction and high service levels by securing safe, reliable carriers for on-time pickups and deliveries.
- Meet or exceed team financial and individual performance goals.
- Develop knowledge of carrier supply and demand, spot-market pricing, and factors affecting freight markets.
- Maintain carrier profiles, including carrier requirements, needs, and contacts.
- Learn internal freight lanes and find carriers suited to those lanes.
- Secure capacity, monitor shipment status, and communicate with carriers, shippers, and receivers.
- Handle rescheduling and detention, and issue ComChecks as needed.
- Onboard vendors and locations, maintain TMS data including rates and fuel surcharges, and oversee accounts receivable within guidelines.
NegotiationMicrosoft Office SuiteGoogle Workspace