- Own RyderShare product analytics end-to-end, including adoption, activation, retention, feature utilization, and operational effectiveness.
- Define and maintain core product KPIs aligned to customer value and business outcomes.
- Ensure KPI consistency, accuracy, and executive trust across dashboards and reporting layers.
- Partner with Product Managers to evaluate feature performance and inform roadmap prioritization using outcome-focused insights.
- Translate complex product usage, customer behavior, and market signals into clear narratives.
- Design and maintain executive-ready dashboards and structured insight narratives.
- Proactively surface risks, trends, opportunities, and recommended decisions.
- Tie product usage and adoption data to operational outcomes, customer health, renewals, and growth conversations.
- Synthesize quantitative analytics with Voice of Customer inputs and qualitative insights.
- Drive analysis projects from ambiguous problem definition through structured delivery.
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