- Serve as the technical expert supporting Account Executives during sales engagements, ensuring customers understand the capabilities and value of BRINC’s DFR solutions
- Help facilitate technical discussions with customers to understand how our solution can cater to their agency and operations
- Conduct live product demonstrations and proof-of-concept engagements, both onsite and remotely
- Troubleshoot and resolve technical issues related to hardware and software, providing hands-on support to customers
- Act as the Voice of the Customer (VoC) by collecting and communicating feedback to engineering teams for product enhancements
- Collaborate closely with sales leadership, hardware engineering, and software engineering teams to drive continuous improvement in product offerings
- Develop technical documentation, training materials, and best practices for customers and internal stakeholders
- Support deployment and integration efforts for customers adopting BRINC’s technology
- Stay up to date with industry trends, competitor offerings, and emerging UAV technologies
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