- Run client kickoffs, confirm goals and KPIs, explain the portal and editorial guidelines, and set expectations for submissions and review.
- Track content pacing against each contract and follow up on submissions and approvals.
- Explain editorial changes to clients and suggest angles that tend to get picked up.
- Coordinate with Editorial or the Value Team when clients need deeper strategy.
- Report on pickup, backlink, and search performance in relation to client goals.
- Start renewal conversations early, address concerns, and recommend upgrades when results support them.
- Keep CRM notes, tasks, and account health current.
- Share client learnings and help improve templates and processes.
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