- Own the full customer lifecycle—onboarding, enablement, engagement, retention, and expansion.
- Serve as the strategic point of contact for a portfolio of enterprise customers.
- Lead Customer Objective Reviews (CORs) to align stakeholders on goals, metrics, and measurable outcomes.
- Partner with Sales to identify opportunities and drive renewals and expansion through demonstrated value.
- Support pre-sales and POC efforts by mapping customer business needs to product capabilities.
- Act as the voice of the customer internally, influencing Product and Engineering with structured, actionable feedback.
SQLSnowflakeCustomer Success+2 more