- Serve as the primary resource for customers regarding permit status, timelines, and requirements.
- Oversee the end-to-end lifecycle of permit applications, including research, documentation, and submission.
- Provide training, coaching, and direction to junior team members.
- Produce detailed progress reports for customers and stakeholders.
- Identify and implement process improvements to streamline workflows and reduce bottlenecks.
- Ensure all permit applications meet jurisdictional standards and accuracy requirements.
- Monitor permit statuses and engage with authorities to expedite approvals.
Project ManagementStakeholder managementSaaS