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Analyst1

Analyst1

Reduce "time to act". Collect and analyze intelligence to detect and mitigate malicious threat activity.

11-50 employees
Founded 2012
Security
Private Company
WebsiteLinkedInEmailFacebookTwitterShareTweet
SecurityCyber SecuritySoftware

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions2

RemoteWashingtonDistrict of ColumbiaFull-TimeCybersecurityPosted
Director of Customer Support
  • Own support operations end-to-end: ticket routing, escalation paths, SLAs, and on-call/24-7 coverage for break/fix requirements.
  • Set and report on team performance metrics including response time, resolution time, and customer satisfaction.
  • Personally engage on the most complex or highest-stakes technical escalations.
  • Build and maintain internal processes and tools used by sales engineers and Customer Support Engineers.
  • Establish standards and oversee delivery of on-prem and cloud installation, configuration, and updates of Analyst1.
  • Serve as the primary conduit for structured product feedback from Support to the Product team.
  • Build, lead, and grow the Customer Support team, including hiring, coaching, performance management, and career development.
PostgreSQLCybersecurityLinux+1 more

The US base salary for this full-time position starts at $140k

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About Analyst1

Analyst1 empowers cybersecurity teams to neutralize advanced threats. Our enterprise-scale platform operationalizes threat intelligence, giving security teams a single pane of glass. This allows them to focus on deep analysis and rapid response. You will help federal agencies and Fortune 500 companies defend against persistent threats.

How We Work

Our remote-first culture emphasizes integrity and accountability. We value a results-driven bias for action. You will experience a team-first, no-islands mentality, fostering open communication. We embrace continuous learning and innovation. Compassion guides our actions, promoting an inclusive culture.

Engineering at Analyst1

Engineered by cyber threat analysts, our platform uses supervised machine learning and natural language processing. This transforms raw data into actionable intelligence. You will build solutions that track threat actors, malware, and ATT&CK activity. Our API-driven architecture enables seamless integrations. We leverage Java 17+, Spring 6, Hibernate/JPA, and SQL. You can contribute to critical components protecting national security and corporate assets.

Why Join Us

  • Pioneer the future of cyber threat intelligence.
  • Drive impact protecting federal agencies and Fortune 500 companies.
  • Thrive in a remote-first culture with flexible time off.
  • Collaborate with a team that values continuous learning and innovation.
  • Receive fully funded medical, dental, and vision coverage.

Benefits & Perks

  • Competitive salary + Bonus / Commission
  • Remote-First Culture
  • Flexible Time Off Policy
  • 401(k), Life Insurance, Pet Insurance, Pre-paid Legal Aid Options
  • Full benefits package, including fully funded medical, dental, and vision coverage
  • Week off from Christmas through New Year’s Day

Tech Stack

frameworkwidgets

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