Smalls

Smalls offers high-quality, human-grade cat food made with fresh ingredients.

11-50 employees

Founded 2016

$19M series b

Pet

Private Company

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Pet Animal Feed Food Delivery Nutrition Food Processing

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions8

Remote USFull-TimePet foodPosted

Cat Concierge

Act as the primary touchpoint for prospective and existing customers across channels.
Answer inquiries and address customer requests across email, SMS, phone, chat, and social platforms.
Provide tailored responses and personalized customer experiences based on customer needs.
Introduce customers to relevant products or services when appropriate.
Identify and escalate customer issues across technology, operations, and marketing.
Provide customer-based feedback to internal project teams on customer-facing changes and proposals.
Identify ways to improve customer experience through support, service, processes, and tools.
Learn new processes, technologies, and tools to improve team performance.

Written communicationVerbal communicationCustomer support

Showing 1 of 8 positions

About Smalls

Smalls transforms cat nutrition by pioneering human-grade, fresh, and freeze-dried food. Your feline companions deserve the best, and Smalls delivers customized meal plans right to their door. We serve over 100,000 cats, building a loyal community around superior pet food. Join a mission to improve cat health with products truly reflecting their needs.

How We Work

We operate as a fully remote team, with members distributed across the US. Our people-driven culture values well-being and prevents burnout. You will experience a 4-day work week and unlimited PTO. We balance data-informed decisions with entrepreneurial instincts. Occasional in-person gatherings for shoots, offsites, and key creative moments foster connection.

Why Join Us

Drive impact in a mission-driven company making cats healthier.
Work remotely with a focus on work-life balance and a 4-day week.
Shape brand and marketing strategies as we expand into new channels.
Contribute to a company with strong growth, backed by $28M in funding.

Benefits & Perks

Fully paid Health, Vision, and Dental insurance.
4-day work week.
Unlimited PTO.
Free Smalls cat food every month.
Yearly work-from-home stipend.

Tech Stack

mobilemediawidgetsframework

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