Cat Concierge
S
SmallsPet food
Remote USFull-Time
Salary$30.88 per hour • Offers Equity
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Job Details
- Required Skills
- Written communicationVerbal communicationCustomer support
Requirements
- Have a proven track record of high performance in a support or client-facing role.
- Bring experience in a fast-growing or startup environment.
- Have strong verbal and written communication skills.
- Be available outside standard 9-to-5 hours, including weekends and holidays, for a 40-hour work week.
- Be adaptable and comfortable with an evolving, experimental, fast-paced work environment.
- Travel one to two times a year for company and team retreats.
Responsibilities
- Act as the primary touchpoint for prospective and existing customers across channels.
- Answer inquiries and address customer requests across email, SMS, phone, chat, and social platforms.
- Provide tailored responses and personalized customer experiences based on customer needs.
- Introduce customers to relevant products or services when appropriate.
- Identify and escalate customer issues across technology, operations, and marketing.
- Provide customer-based feedback to internal project teams on customer-facing changes and proposals.
- Identify ways to improve customer experience through support, service, processes, and tools.
- Learn new processes, technologies, and tools to improve team performance.
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