Learn the claims automation pipeline in depth and become a core owner, reviewing and shipping changes independently.
Reduce the cost of processing each claim by routing work to appropriate models while maintaining current accuracy.
Restructure the pipeline so each stage can be changed, tested, and rolled out independently.
Use evaluations to gate pipeline changes.
Ship automation that allows more claims to be resolved without manual review.
Partner with Product to decide what to build next.
Use AI to read veterinary records and improve coverage decisions across more claim types.
PythonDjangoTypeScript
Showing 1 of 3 positions
Overview
Wagmo operates a pet wellness platform, founded in 2017, offering pet insurance and routine care plans for dogs and cats. The platform provides preventative care through reimbursements for expenses such as vet exam fees, vaccinations, and flea, tick, and heartworm prevention. Wagmo serves pet owners directly and partners with employers. Wagmo Wellness focuses on preventive care, providing reimbursements for routine services and telehealth consultations. Wagmo Insurance provides coverage for accidents, illnesses, and injuries including surgeries and diagnostic tests. Customers can select wellness or insurance plans, or both, and can visit any licensed veterinarian. As of March 2025, Wagmo had approximately 18,581 monthly visits to its website.
Culture
Wagmo emphasizes outcomes, collaboration, and customer focus. The company values critical thinking and follow-through. The AI Specialist job posting indicates a remote role with a preference for candidates located in the East Coast time zone.
Technology Story
The company's technology stack includes Python and Go. The AI Specialist role involves working with AI-powered workflows and automation, particularly in customer service and claims. Responsibilities include monitoring AI workflows, tuning prompts and logic, building and maintaining evaluations, and improving tools such as Zendesk routing and workflows. The role requires experience with prompt design, workflow logic, AI evaluation, and Zendesk AI or similar service platforms, along with comfort in APIs and structured data. Coding experience is not a requirement.
Python
Go
AI-powered workflows and automation
Zendesk AI
Why Work Here
Wagmo is a venture capital-backed startup. The company has raised $28.3 million in funding over 8 rounds. The AI Specialist role offers ownership equity.
Benefits and Perks
Comprehensive health, vision, and dental coverage
HSA/FSA
401(k) retirement planning with employer matching
Unlimited paid time off
Annual company holidays
Additional company-wide recharge days off
12 weeks parental leave for eligible employees
Company-paid Wagmo pet wellness and insurance plans