SmartStay

SmartStay is an innovative online platform transforming travel by providing holiday possibilities, specializing in luxury furnished apartments in prime locations. We connect travel enthusiasts with unique experiences like wildlife tours and farm stay getaways. With a focus on delivering exceptional service, SmartStay has curated over 3,000 locations across India and beyond. Our tech stack includes Common Crawl, SSL by Default, OpenResty, Google Adsense, and GoDaddy services. We leverage these technologies to ensure a secure and efficient platform. We are a fully remote-friendly company of 11-50 employees, fostering a dynamic and collaborative environment where creativity and efficiency are highly valued. We are expanding our team and offer opportunities for growth and learning. We are looking for talented individuals, like our Virtual Guest Relations Officer in the Philippines, who are passionate about technology and delivering exceptional experiences. We offer a competitive compensation, opportunities to interact with international guests, and a supportive team committed to collective growth.

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Jobs at this company:

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🔥 E-Commerce Operations Manager

Posted 20 days ago

📍 Philippines

🔍 E-commerce

🔧 Requirements

3-5 years in e-commerce operations, fulfilment, or Shopify management.
Experience with multi-warehouse operations and international logistics.
Extensive Experience in Shopify, CRO strategies, and automation tools.
Strong understanding of customer support tools such as Zendesk and PayPal Resolution Centre.
Highly organised, proactive, and tech-savvy.

💡 Responsibilities

Oversee Shopify operations, product listings, pricing, and promotions.
Manage Shopify plugins, integrations, and automation tools.
Manage affiliate programs and conduct influencer outreach.
Optimise checkout flows, A/B test landing pages, and drive conversions.
Manage multi-warehouse operations (Dubai & Netherlands) and coordinate with 3PL partners.
Track inventory levels, forecast demand, and manage restocking.
Understand lead times and optimise order replenishment.
Handle customer inquiries, disputes, and escalations.
Create and manage P&L reports, expenses, and profitability tracking.
Communicate with partners, suppliers, and logistics providers.
Implement AI tools and automation for operational efficiency.
Develop SOPs and track key performance indicators (KPIs).

Posted 20 days ago

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🔥 Guest Relations Officer | Arabic | (Virtual)

Posted 21 days ago

🔍 Hospitality

🔧 Requirements

Outstanding English communication skills; Arabic fluency is mandatory
Ability to work any shift within a 24-hour coverage schedule
Experience in short-term rentals, reservations, and familiarity with platforms such as Airbnb, Booking.com, and Expedia.

💡 Responsibilities

Be the principal point of contact for guests, ensuring their comfort, satisfaction, and safety throughout their stay.
Manage and optimize guest communications from booking to checkout, including inbound and outbound calls, emails, chats, and WhatsApp.
Assist with payment processing to ensure smooth financial transactions
Coordinate with the on-site team to ensure quick and efficient resolution of any cleaning and maintenance issues, ensuring a seamless guest experience.
Proactively identify guests' needs and take steps to ensure positive experiences, fostering strong relationships with guests.
Manage guest reviews and work towards maintaining a 5-star rating across all platforms.
Maintain accurate records of guest registration on the Building Management, Sakani and DTCM portals.
Utilize digital tools and software, such as HostAway CRM systems, monday task management platforms, and communication apps like Slack, HostAI, to optimize guest services and operational efficiency.

Posted 21 days ago

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