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E-Commerce Operations Manager
Posted 23 days agoViewed
💎 Seniority level: Manager, 3-5 years
📍 Location: Philippines
🔍 Industry: E-commerce
🏢 Company: SmartStay👥 11-50TourismTravel
⏳ Experience: 3-5 years
Requirements:
- 3-5 years in e-commerce operations, fulfilment, or Shopify management.
- Experience with multi-warehouse operations and international logistics.
- Extensive Experience in Shopify, CRO strategies, and automation tools.
- Strong understanding of customer support tools such as Zendesk and PayPal Resolution Centre.
- Highly organised, proactive, and tech-savvy.
Responsibilities:
- Oversee Shopify operations, product listings, pricing, and promotions.
- Manage Shopify plugins, integrations, and automation tools.
- Manage affiliate programs and conduct influencer outreach.
- Optimise checkout flows, A/B test landing pages, and drive conversions.
- Manage multi-warehouse operations (Dubai & Netherlands) and coordinate with 3PL partners.
- Track inventory levels, forecast demand, and manage restocking.
- Understand lead times and optimise order replenishment.
- Handle customer inquiries, disputes, and escalations.
- Create and manage P&L reports, expenses, and profitability tracking.
- Communicate with partners, suppliers, and logistics providers.
- Implement AI tools and automation for operational efficiency.
- Develop SOPs and track key performance indicators (KPIs).
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🔥 E-Commerce Operations Manager
Posted 29 days ago
📍 Colombia
🧭 Full-Time
🔍 E-commerce
🏢 Company: Rehire
- 4+ years in e-commerce operations.
- Strong experience with Shopify; WordPress is a plus.
- Proficiency in Google Analytics and data analysis.
- Experience with logistics, fulfillment, and inventory management.
- Excellent problem-solving and communication skills.
- Manage and maintain multiple e-commerce websites on Shopify.
- Coordinate with third-party fulfillment and customer service partners.
- Optimize inventory, shipping profiles, and product listings.
- Troubleshoot technical issues and conduct regular QA.
- Develop and launch new bundles, SKUs, and promotions.
- Analyze performance metrics and provide insights.
- eCommerce Website Project Launch Management
- Set up of Shopify apps, shipping settings, and user access
- Coordination with 3PLs on SKU specs, shipping policies, and other key settings
- Upload of content for launch
- Live QA, test orders, and oversight of final adjustments
SQLData AnalysisShopifyGoogle AnalyticsREST APICustomer serviceWordPress
Posted 29 days ago
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