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Guest Relations Officer | Arabic | (Virtual)
Posted 22 days agoViewed
Requirements:
- Outstanding English communication skills; Arabic fluency is mandatory
- Ability to work any shift within a 24-hour coverage schedule
- Experience in short-term rentals, reservations, and familiarity with platforms such as Airbnb, Booking.com, and Expedia.
Responsibilities:
- Be the principal point of contact for guests, ensuring their comfort, satisfaction, and safety throughout their stay.
- Manage and optimize guest communications from booking to checkout, including inbound and outbound calls, emails, chats, and WhatsApp.
- Assist with payment processing to ensure smooth financial transactions
- Coordinate with the on-site team to ensure quick and efficient resolution of any cleaning and maintenance issues, ensuring a seamless guest experience.
- Proactively identify guests' needs and take steps to ensure positive experiences, fostering strong relationships with guests.
- Manage guest reviews and work towards maintaining a 5-star rating across all platforms.
- Maintain accurate records of guest registration on the Building Management, Sakani and DTCM portals.
- Utilize digital tools and software, such as HostAway CRM systems, monday task management platforms, and communication apps like Slack, HostAI, to optimize guest services and operational efficiency.
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