Patients Know Best

👥 51-100💰 Non-equity Assistance over 4 years agoInformation TechnologyHealth CareSoftware💼 Private Company
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Patients Know Best is revolutionizing healthcare with the world's first patient-controlled medical records system. Our platform empowers patients across the UK and internationally to manage their health information securely and efficiently, improving patient care and saving clinicians valuable time. We're making a real difference in the lives of millions. Our technology stack includes a wide range of tools, from iPhone/mobile compatibility and WordPress to Google Analytics and Global Site Tag, reflecting our commitment to a user-friendly and data-driven approach. We embrace a fully remote work environment, fostering a supportive and collaborative culture where everyone contributes to our mission of making healthcare better. We are committed to creating a greener world and are proud to be a B-Corp Social Enterprise. We're a team of 51-100 employees, with a strong engineering culture that encourages innovation and continuous learning. We are integrated into the NHS App, reaching 30% of the UK population. We are actively growing and expanding our impact across multiple countries. We are looking for talented individuals to join our inspiring journey and help us shape the future of healthcare. Come join our growing team, where your work directly impacts millions of patients.

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🔥 Support Agent
Posted about 7 hours ago

📍 United Kingdom

🧭 Full-Time

💸 27000.0 - 35000.0 GBP per year

🔍 Healthcare

  • Enjoy problem solving; take a proactive approach to troubleshooting and resolving issues as they arise
  • Pay close attention to detail
  • Excellent written communication skills and telephone manner
  • Have a positive, friendly personality, are proactive, and a motivated self-starter
  • Have technical support or customer care experience
  • Develop and maintain a comprehensive technical knowledge of Patients Know Best software to diagnose and resolve common issues
  • Provide support to both internal and external users, working closely with clinical, IT staff, and patients
  • Investigate and resolve all user queries efficiently, ensuring a friendly and professional experience
  • Work with our product and development teams to troubleshoot and solve more complex product issues and provide product feedback
  • Provide positive customer interactions, maintaining response times within company Service Level Agreements and offering new ideas on how to improve our service
  • Act as a positive brand ambassador, helping people get the most out of their patient record and championing digital healthcare solutions within the NHS and beyond.

API testingCustomer serviceRESTful APIsTroubleshootingJSONTechnical supportCustomer supportSaaS

Posted about 7 hours ago
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🔥 Open application
Posted 5 days ago

🔍 Health care

Posted 5 days ago
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📍 United Kingdom

🧭 Full-Time

💸 70000.0 - 100000.0 GBP per year

🔍 Healthcare, SaaS, Technology

  • Experience in business development in healthcare and technology
  • Proficiency in CRM systems (e.g., Salesforce, HubSpot)
  • Excellent verbal and written communication skills
  • Strong negotiation skills
  • Ability to thrive in a fast-paced remote work environment
  • Strong research skills
  • Devise and execute comprehensive sales strategies
  • Manage a pipeline of business opportunities
  • Build relationships with key decision-makers in healthcare
  • Conduct market research and analysis
  • Lead creation of proposals and RFP responses
  • Manage multi-stakeholder sales processes
  • Lead negotiations for new contracts

Business DevelopmentNegotiationSales experienceMarket ResearchResearch skillsCRMSaaS

Posted 7 days ago
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