- Handle customer and chef operations: manage inbox/WhatsApp, onboarding, de-escalate issues, keep updates crisp
- Manage recruitment flow: source, screen, schedule trials, onboard chefs (and staff)
- Perform billing & finance admin: invoice runs, refunds/credits, weekly reconciliation
- Maintain and create light automations: use n8n/Zapier flows
- Conduct compliance admin: NDAs, contractor packs, KYC/IDs, background checks, sales tax management, tidy files
- Lead process building: create SOP's and improve company-wide processes