- Manage patient access operations, including appointments, inbound calls, voicemails, and patient inquiries.
- Coordinate outreach and engagement using tracking systems for inquiries, record requests, scheduling, and follow-up communications.
- Update provider schedules and availability, process overnight messages, and manage electronic health record documentation.
- Monitor operational channels, relay critical information to clinical staff, and escalate issues as needed.
- Process co-pays and fees, perform routine insurance eligibility checks, and explain billing responsibilities to patients.
- Run and audit operational reports, review patient charts for accuracy, and maintain data integrity.
- Analyze operational data for leadership and identify workflow optimization opportunities.
EHR