- Lead and manage end-to-end onboarding for commercial sites, ensuring steps are completed accurately and in line with company quality standards.
- Coordinate with account managers, case managers, operations, and logistics to transition new clients and commercial sites.
- Understand client expectations and ensure client needs are met throughout onboarding.
- Conduct site assessments and audits for compliance with quality standards and industry regulations.
- Work with commercial teams to set onboarding timelines, objectives, and milestones.
- Monitor onboarding progress, address challenges or delays, and keep clients and stakeholders informed.
- Provide new commercial partners with guidance and training on systems, tools, and best practices.
- Collect and analyze stakeholder and client feedback to improve the onboarding process.
- Develop and maintain documentation and resources for onboarding processes, policies, and procedures.
- Serve as the primary client contact during onboarding and collaborate with quality assurance to ensure deliverables meet quality standards.
Project ManagementMicrosoft Office SuiteQuality Assurance+1 more