Manager, Quality – Commercial Site Onboarding
New
O
Orca BioBiotechnology, cell therapy
Candidates must reside on the East Coast.Full-TimeManager
Salary100,000 - 140,000 USD per year
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Job Details
- Experience
- Minimum of 3-5 years of experience in onboarding, project management, or quality assurance
- Required Skills
- Project ManagementMicrosoft Office SuiteQuality AssuranceStakeholder management
Requirements
- Bachelor’s degree in Business Administration, Project Management, Healthcare, or a related field, or equivalent work experience.
- At least 3-5 years of experience in onboarding, project management, or quality assurance.
- Proven experience managing complex projects with multiple stakeholders.
- Strong knowledge of quality management principles and practices.
- Excellent communication and interpersonal skills, with the ability to build relationships with internal teams and external clients.
- Strong organization, attention to detail, and problem-solving skills.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Project management software, CRM tools, and Microsoft Office Suite proficiency are a plus.
- Commercial site operations, healthcare administration, FACT, or similar industry experience is a plus.
- Must reside on the East Coast and be able to travel up to 25-50% to assigned Authorized Treatment Centers.
Responsibilities
- Lead and manage end-to-end onboarding for commercial sites, ensuring steps are completed accurately and in line with company quality standards.
- Coordinate with account managers, case managers, operations, and logistics to transition new clients and commercial sites.
- Understand client expectations and ensure client needs are met throughout onboarding.
- Conduct site assessments and audits for compliance with quality standards and industry regulations.
- Work with commercial teams to set onboarding timelines, objectives, and milestones.
- Monitor onboarding progress, address challenges or delays, and keep clients and stakeholders informed.
- Provide new commercial partners with guidance and training on systems, tools, and best practices.
- Collect and analyze stakeholder and client feedback to improve the onboarding process.
- Develop and maintain documentation and resources for onboarding processes, policies, and procedures.
- Serve as the primary client contact during onboarding and collaborate with quality assurance to ensure deliverables meet quality standards.
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