Best Friend Finance

👥 51-100CreditFinancial ServicesInsurance💼 Private Company
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Best Friend Finance is revolutionizing financial access globally. We provide a peer-to-peer platform enabling users in underserved markets to save, transact, and manage their finances using stablecoins. Our core product, initially focused on Venezuela, facilitates seamless cash-in and cash-out using various payment methods, including PayPal and Zelle. We are expanding this network worldwide, aiming to offer comprehensive financial services like payroll and cross-currency transactions. Our current technology utilizes the CrUX Top 50m and CrUX Dataset for performance monitoring and analysis. We operate in a fast-paced, innovative environment that embraces collaboration. Our team is passionate about leveraging technology to empower individuals and businesses, particularly those excluded from traditional financial systems. We offer a unique blend of remote and in-office work options, with our main office located in Buenos Aires. Our commitment to diversity and inclusion is central to our culture, reflected in our team's diverse backgrounds and global reach. Best Friend Finance is currently a team of 51-100 employees and growing rapidly. While we're building a scalable platform to handle increasing demand, our focus remains on providing exceptional user experiences and achieving our mission of global financial inclusion. We utilize agile development methodologies and prioritize continuous improvement across our product and services, promoting a collaborative engineering culture. We are backed by significant funding and are committed to long-term growth and positive societal impact. We're constantly seeking talented individuals who share our vision to join us in this exciting journey. We offer competitive salaries, comprehensive benefits, and the unique opportunity to shape the future of global finance.

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📍 Venezuela

🧭 Full-Time

🔍 Financial services

  • Startup energy and multi-tasking ability.
  • Fluency in both Spanish and English due to the customer base in the US, Mexico, and Latin America.
  • Strong communication skills and comfort in customer-facing interactions.
  • Excellent analytical and problem-solving skills.
  • General understanding of the financial services landscape.
  • Experience with Intercom CRM, Slack, and Notion is a bonus.
  • Familiarity with financial services, neobanking, and cryptocurrency is helpful.

  • Support Agent – handle customer concerns, complaints, and inquiries via chat and other platforms.
  • Manage customer relations and build loyalty.
  • Document interactions and monitor customer satisfaction.
  • Understand customer needs to design effective journeys.
  • Implement experience strategies and manage support materials.
  • Measure feedback and performance to ensure quality service.
  • Provide technical assistance and investigate product issues.
  • Collaborate on projects and campaigns for customer acquisition.
Posted 5 days ago
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