- Assess, upskill, and grow the global implementation function.
- Coordinate implementation specialists, integration engineers, project managers, and customer enablement teams across delivery workstreams.
- Identify onboarding friction and optimize the lifecycle using automation, standardized integration playbooks and templates, and self-service tools.
- Oversee complex, multi-product global integrations to meet bank-grade security and architectural standards.
- Partner with Sales and Finance to project and meet go-live targets and improve revenue predictability.
- Represent the customer to Product and Engineering and surface common product gaps and implementation needs.
- Build relationships with strategic clients and serve as a senior technical contact for C-suite stakeholders during implementation.
- Establish, track, and report KPIs including time to live, revenue recognition, onboarding health, resource utilization, customer success, and implementation CSAT.
SaaS