Senior Director, Global Implementation Services
P
ProveFinTech, identity authentication
Remote (Global)Full-TimeDirector
SalaryThe anticipated salary pay range for Metro 2 areas for this role is $221,000-$247,000 plus company bonus. The anticipated salary pay range for Metro 3 areas for this role is $208,000-$233,000 plus company bonus.
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Job Details
- Experience
- 12+ Years of Experience; at least 5+ years of experience managing "managers of managers" and leading a global, distributed workforce.
- Required Skills
- SaaS
Requirements
- Have 12+ years of experience in Professional Services, Implementation, or Solutions Engineering.
- Bring experience in a high-growth SaaS or FinTech environment.
- Have at least 5+ years managing managers and leading a global, distributed workforce.
- Have successfully scaled a delivery organization from a regional footprint to a global organization.
- Demonstrate a track record of reducing onboarding or implementation timelines for complex API-driven products.
- Bring deep understanding of identity, authentication, mobile ecosystems, and the technical requirements of financial services.
- Be able to translate technical complexity into business value for executive-level audiences.
- Hold a bachelor’s degree in Computer Science, Engineering, or a related field.
- An MBA or advanced degree is preferred.
Responsibilities
- Assess, upskill, and grow the global implementation function.
- Coordinate implementation specialists, integration engineers, project managers, and customer enablement teams across delivery workstreams.
- Identify onboarding friction and optimize the lifecycle using automation, standardized integration playbooks and templates, and self-service tools.
- Oversee complex, multi-product global integrations to meet bank-grade security and architectural standards.
- Partner with Sales and Finance to project and meet go-live targets and improve revenue predictability.
- Represent the customer to Product and Engineering and surface common product gaps and implementation needs.
- Build relationships with strategic clients and serve as a senior technical contact for C-suite stakeholders during implementation.
- Establish, track, and report KPIs including time to live, revenue recognition, onboarding health, resource utilization, customer success, and implementation CSAT.
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