Senior Implementation Analyst
New
I
IntellectB2B SaaS, quality management
Remote in Europe; Source API remote eligibility restrictions: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Åland IslandsFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience implementing software systems and SaaS
- Required Skills
- Project ManagementChange ManagementSaaS
Requirements
- Bachelor’s degree in technology or business, or equivalent experience in lieu of a degree.
- 5+ years of experience implementing software systems and SaaS.
- Knowledge of Quality Management Systems (QMS), quality policies, objectives, and concepts.
- Knowledge of Connected Front End Worker (CFW) software and practices.
- Knowledge of standards and regulatory frameworks such as ISO 9001 and CFR 21 Part 11.
- Experience managing large, complex projects and leading large-scale programs and change management initiatives.
- Experience with customer project design and scoping.
- Strong analytical thinking and experience using data to demonstrate ROI and success.
- Strong technical aptitude, including the ability to understand and explain complex software solutions.
- Ability to work effectively in a cross-functional, matrixed environment and manage multiple priorities.
Responsibilities
- Learn the relevant Intellect product suite and coach others on it.
- Conduct onboarding for new customers.
- Guide customers through implementation and launch of the product suite.
- Train customers and team members on Intellect products.
- Understand customer challenges, evaluate business requirements, and translate requirements into system designs.
- Manage activities, project milestones, and implementation support through completion.
- Recommend and execute continuous improvements.
- Serve as the primary contact for key enterprise customer stakeholders and maintain those relationships throughout implementation.
- Manage stakeholders at all levels, including VP and C-suite, and translate between customer and technical language.
- Collaborate with Support, Integration, Product, and Sales teams across multiple time zones.
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