Apply📍 Texas
🧭 Full-Time
🔍 Insurance Services
- Strong written and verbal communication skills with the ability to manage and motivate a remote team.
- Attention to detail and the ability to analyze and act on performance metrics.
- Organizational skills to manage multiple tasks and deadlines effectively.
- Experience with call center operations, ideally in a verification or customer service environment.
- Willingness to engage with the employees and provide feedback in a positive and encouraging manner.
- Experience with Google Docs or Microsoft Office.
- Self-starter who works well within a team, but can thrive independently as well.
- Oversee and support a team of Verification Representatives to ensure quality and accuracy in call pre-qualification and customer transfers.
- Monitor live calls and provide real-time guidance and feedback to ensure adherence to scripts and quality standards.
- Review performance data, identify areas for improvement, and implement corrective actions.
- Conduct regular performance reviews, offer coaching, and manage team development.
- Assist in monitoring staffing, tracking attendance, and managing team schedules.
- Collaborate with management to assess and implement updates to scripts, systems, and client requirements.
- Take on additional projects as needed to support the overall success of the verification process.
LeadershipData AnalysisPeople ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelMicrosoft OfficeAttention to detailOrganizational skillsCoaching
Posted 2024-09-18
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