- Own the post-sale client relationship and serve as the primary point of accountability for delivery.
- Translate client goals and SOWs into clear delivery plans, milestones, priorities, and dependencies.
- Own scope, timeline, budget, and change control, ensuring delivery remains commercially healthy.
- Proactively identify risks, delays, and tradeoffs; surface them early and drive resolution.
- Drive execution against plan, coordinate team priorities, remove blockers, and maintain momentum.
- Partner with Principal Engineers on estimation, sequencing, feasibility, and technical constraints.
- Translate technical tradeoffs into clear client decisions around scope, priorities, timeline, and budget.
- Maintain visibility into project health, utilization, financial performance, and expansion opportunities.
- Manage deliverable acceptance and formal client sign-off against the SOW and agreed criteria.
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