- Own client request intake by triaging, categorizing, routing, and tracking requests through resolution.
- Keep the backlog organized and current, with tickets tagged, prioritized, and groomed for Engineering.
- Write and publish release notes, status updates, and close-the-loop communications for CS, Support, and clients.
- Conduct lightweight discovery and requirements gathering, document acceptance criteria, and hand off scoped requirements to Engineering.
- Partner with CS and Support to turn recurring requests and escalations into scoped, routed, and trackable work.
- Coordinate with CS and Marketing on release communications and go-to-market readiness.
- Work with Engineering to ensure tickets are actionable and specific enough to avoid rework.
Business AnalysisJiraProduct Operations+2 more