Technical Project Manager

New

This role would be based in IndiaContractManager

Salary not disclosed

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Job Details

Experience: 2+ years of experience in business analysis, product operations, or a similar role
Required Skills: Business AnalysisJiraProduct OperationsConfluenceCross-functional collaboration

Have 2+ years of experience in business analysis, product operations, or a similar role.
Ideally have experience in B2B SaaS.
Have experience running a structured intake and triage process for a high volume of incoming requests.
Have experience maintaining a backlog or board, such as Jira, with accurate tagging and up-to-date information.
Have strong written communication skills for release notes and client-facing updates.
Be comfortable turning ambiguous requests into clear, actionable tickets through lightweight requirements gathering.
Have experience collaborating cross-functionally, especially with CS and Support.
Be comfortable working in a distributed, async-first environment with frequent small releases.
Have experience with Jira, Confluence, or similar product operations tooling.

Own client request intake by triaging, categorizing, routing, and tracking requests through resolution.
Keep the backlog organized and current, with tickets tagged, prioritized, and groomed for Engineering.
Write and publish release notes, status updates, and close-the-loop communications for CS, Support, and clients.
Conduct lightweight discovery and requirements gathering, document acceptance criteria, and hand off scoped requirements to Engineering.
Partner with CS and Support to turn recurring requests and escalations into scoped, routed, and trackable work.
Coordinate with CS and Marketing on release communications and go-to-market readiness.
Work with Engineering to ensure tickets are actionable and specific enough to avoid rework.

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