- Own day-to-day execution and change delivery for an assigned product line.
- Partner with Product Directors, Operations leaders, and Technology teams to implement products, enhancements, and operational changes.
- Translate product requirements into execution plans with workflows, readiness checklists, dependencies, risks, and timelines.
- Support end-to-end product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts.
- Lead functional testing, end-to-end scenario testing, and quality checks.
- Maintain product-specific operating procedures and ensure documentation remains accurate and current.
- Identify automation, tooling, and process-efficiency opportunities and partner with teams to execute improvements.
- Build and run operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation.
- Support issue resolution, root-cause analysis, and escalations as a product operations subject matter expert.
- Update leadership on readiness, risks, defects, and outcomes related to product changes.
SQLProduct OperationsChange Management