- Provide escalated onsite technical support for premium ultrasound imaging products within tier-one hospital networks.
- Act as a subject matter expert and primary resource for complex service issues.
- Develop relationships with end users to support the sale of new systems and service contracts.
- Supervise, train, and provide technical direction to less experienced field service engineers.
- Conduct preventive maintenance and manage repair/parts cycles to ensure customer satisfaction.
- Collaborate with hospital biomedical engineers and staff to resolve technical issues.
- Prepare monthly activity reports and log support issues in the call center database.
- Attend and complete all required technical training and certification exams.
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