- Manage projects and initiatives by developing project plans, timelines, milestones, and deliverable tracking.
- Develop and maintain documentation defining roles, responsibilities, and workflows for teams, partners, and vendors.
- Coordinate cross-functional meetings, record action items, and drive accountability for project schedules.
- Develop and maintain SOPs, workflows, operational playbooks, process documentation, and program standards.
- Create dashboards, reports, and executive briefings covering project status, KPIs, SLAs, and program performance.
- Monitor project performance, conduct audits, identify risks or roadblocks, and recommend solutions.
- Coordinate change management, program intake, and service onboarding activities.
- Facilitate stakeholder collaboration on technology roadmaps and project plans.
- Identify process-improvement opportunities and standardize workflows across teams.
Project ManagementProcess improvementChange Management+1 more