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Wurl

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🔥 AdTech Support Specialist
Posted 2024-11-16

📍 United States

🧭 Full-Time

💸 58000 - 88000 USD per year

🔍 AdTech / Digital Advertising

  • 2+ years of experience in ad operations or technical support within the digital advertising ecosystem, preferably in a programmatic environment.
  • Hands-on experience with ad servers and troubleshooting VAST, SCTE-35, and RTB protocols.
  • Familiarity with SSP and DSP platforms and their technical workflows.
  • Strong problem-solving skills and ability to communicate technical concepts clearly.
  • Ability to perform SQL queries or basic scripting for data analysis is a plus.
  • Excellent organizational skills and attention to detail.
  • Bachelor's degree in a relevant field or equivalent experience.

  • Proactively troubleshoot and resolve Tier 2 technical issues related to ad delivery, ad performance, and integrations.
  • Collaborate with internal teams daily to drive technical issue resolution.
  • Communicate professionally and efficiently with external partners.
  • Provide hands-on support in configuring and troubleshooting ad servers.
  • Maintain the integration of supply and demand connections and optimize ad delivery performance.
  • Manage the Zendesk process for resolving support tickets efficiently.
  • Develop and document best practices and troubleshooting procedures.

Data AnalysisData analysisCollaborationAttention to detailOrganizational skills

Posted 2024-11-16
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🔥 Support Engineer
Posted 2024-11-09

📍 USA

💸 57000 - 92000 USD per year

🔍 Streaming and digital video delivery

  • 2 years experience in a technical support role in digital video delivery.
  • Experience with ticketing systems, especially Zendesk and Jira.
  • Knowledge of transcoding, video streaming file formats, and video codecs.
  • Understanding of 24/7 linear delivery formats like HLS, MPEG-TS, and VOD/Schedule delivery using JSON, XML, and MRSS.
  • Familiarity with video delivery methods (MRSS, S3, SFTP) and Closed Caption formats.
  • Ability to analyze metrics on monitoring dashboards related to Ad Performance and CDN performance.
  • Excellent written and verbal communication skills.
  • Strong organizational, time management, and problem-solving skills.
  • A BA/BS degree or equivalent.

  • Act as the first line of technical support for Video Producers and Video Services connected to the Wurl Network.
  • Provide customer support and technical issue resolution regarding Wurl Portfolio via the ticketing system.
  • Communicate in a professional, timely, and efficient manner.
  • Deescalate customer issues satisfactorily.
  • Assist Operations and Sales team to promote customer success.
  • Write and maintain knowledge base articles.
  • Build a strong technical understanding of Wurl products.
  • Collaborate with team members to transfer knowledge.
  • Understand Wurl's end-to-end workflow for issue resolution.
  • Participate in on-call shift rotations.

JiraCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-09
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🔥 Business Analyst, Wurl
Posted 2024-10-28

📍 United States

🧭 Full-Time

💸 67000 - 101000 USD per year

🔍 Streaming technology and services

  • 0-2 years of experience in business operations, financial analysis, or related field.
  • Bachelor’s degree in Finance, Business, Economics, or a related field.
  • Strong analytical skills and attention to detail, with proficiency in Excel, Sigma, Tableau, and Salesforce.
  • Knowledge of SQL and Netsuite is a plus.
  • Excellent written and verbal communication skills for cross-functional collaboration.
  • Ability to manage data accurately and propose solutions in dynamic environments.
  • Eagerness to embrace new challenges and responsibilities.

  • Prepare, analyze, and distribute revenue reports for decision-making.
  • Assist in revenue forecasts and budgets, collaborating with finance and sales teams.
  • Review sales contracts and pricing strategies for consistency with company policies.
  • Conduct pricing and margin analysis for optimization.
  • Design and maintain Sigma dashboards for actionable business insights.
  • Collaborate with accounting to review invoices and reconcile discrepancies.
  • Support sales compensation data setup and assist with quarter-end reviews.
  • Undertake ad-hoc analyses and projects as needed.

SQLSalesforceTableauBusiness OperationsCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-28
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