- Work with functional teams to implement and continuously improve ROS capabilities and business processes.
- Evaluate Salesforce and other business platforms against ROS requirements and identify opportunities for improvement.
- Translate business and user needs into clear functional requirements for Technology teams.
- Monitor and trend Capability KPIs to identify performance issues and improvement opportunities.
- Perform root-cause analysis to distinguish process, technology, data, training, and execution issues.
- Recommend improvements to processes, systems, controls, and ROS requirements based on performance data and user feedback.
- Support testing, implementation, and adoption of technology and process changes.
- Develop targeted training and user support based on identified needs.
- Facilitate cross-functional process reviews and continuous improvement initiatives.
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