- You will be the first point of contact in our call center answering incoming calls from customers and Service Providers.
- Respond to customer emails, texts, and web chat inquiries.
- Help customers with bookings, including booking a service, canceling, and rescheduling.
- Help Service Providers with questions or issues regarding Work Orders and policy questions.
- Assist customers and Service Providers in troubleshooting software issues.
- Work as part of a fully remote team, utilizing technology for communication, training, and meetings.