Qleen

👥 1-10CleanTechClean EnergyManufacturing💼 Private Company
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Qleen is a rapidly growing online marketplace connecting homeowners with vetted service providers for various household tasks, including cleaning, yard maintenance, and more. We simplify the process of managing household chores through a user-friendly online booking platform and exceptional customer service. Our commitment to quality and ease of use sets us apart in the competitive home services market. While our current tech stack includes SPF and IPv6, we're actively exploring and adapting new technologies to enhance our platform and provide the best possible user experience. We're a small but dynamic team with a focus on collaboration and innovation. Our remote-first work environment fosters flexibility and empowers employees to manage their work-life balance effectively. Currently operating primarily in Arizona, we're poised for expansion and eager to welcome talented individuals to join our growing company.

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📍 Arizona

🧭 Full-Time

💸 17 - 20 USD per hour

🔍 Household Services

  • Thoroughness in work and tracking progress on tasks.
  • Ability to work with little to no supervision.
  • Willingness to take on interesting and uncommon customer service issues.
  • Skill in analyzing customer emails and providing thoughtful responses.
  • Comfortable handling incoming phone calls without getting nervous.
  • Ability to track multiple issues simultaneously.
  • Proficiency in troubleshooting software malfunctions.
  • Efficiency in working on a remote-based team.

  • You will be the first point of contact in our call center answering incoming calls from customers and Service Providers.
  • Respond to customer emails, texts, and web chat inquiries.
  • Help customers with bookings, including booking a service, canceling, and rescheduling.
  • Help Service Providers with questions or issues regarding Work Orders and policy questions.
  • Assist customers and Service Providers in troubleshooting software issues.
  • Work as part of a fully remote team, utilizing technology for communication, training, and meetings.

Communication SkillsAnalytical SkillsCollaborationComputer skills

Posted 3 months ago
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