Customer Service Associate - Remote

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Requirements:

• Thoroughness in work and tracking progress on tasks.
• Ability to work with little to no supervision.
• Willingness to take on interesting and uncommon customer service issues.
• Skill in analyzing customer emails and providing thoughtful responses.
• Comfortable handling incoming phone calls without getting nervous.
• Ability to track multiple issues simultaneously.
• Proficiency in troubleshooting software malfunctions.
• Efficiency in working on a remote-based team.

Responsibilities:

• You will be the first point of contact in our call center answering incoming calls from customers and Service Providers.
• Respond to customer emails, texts, and web chat inquiries.
• Help customers with bookings, including booking a service, canceling, and rescheduling.
• Help Service Providers with questions or issues regarding Work Orders and policy questions.
• Assist customers and Service Providers in troubleshooting software issues.
• Work as part of a fully remote team, utilizing technology for communication, training, and meetings.