Customer Service Associate - Remote
Q
QleenHousehold Services
ArizonaFull-TimeEntry
Salary17 - 20 USD per hour
Job Details
- Languages
- English
- Required Skills
- Communication SkillsAnalytical SkillsCollaborationComputer skills
Requirements
- Thoroughness in work and tracking progress on tasks.
- Ability to work with little to no supervision.
- Willingness to take on interesting and uncommon customer service issues.
- Skill in analyzing customer emails and providing thoughtful responses.
- Comfortable handling incoming phone calls without getting nervous.
- Ability to track multiple issues simultaneously.
- Proficiency in troubleshooting software malfunctions.
- Efficiency in working on a remote-based team.
Responsibilities
- You will be the first point of contact in our call center answering incoming calls from customers and Service Providers.
- Respond to customer emails, texts, and web chat inquiries.
- Help customers with bookings, including booking a service, canceling, and rescheduling.
- Help Service Providers with questions or issues regarding Work Orders and policy questions.
- Assist customers and Service Providers in troubleshooting software issues.
- Work as part of a fully remote team, utilizing technology for communication, training, and meetings.
