Apply📍 United States
🧭 Full-Time
🔍 Ed Tech
- 2+ years of customer success and/or account management experience, preferably in a K-12 and/or ed tech environment.
- a track record of meeting or exceeding your professional goals.
- excellent presentation, communication, and virtual facilitation skills.
- Develop a proficiency in eSpark's products and effectively demonstrate their value.
- Drive partner success by fostering healthy implementations and minimizing attrition.
- Proactively communicate with partners to set goals, track progress, and highlight eSpark’s impact.
- Identify at-risk customers and provide timely support or escalate as needed.
- Manage partner data in Salesforce to maintain an accurate and up-to-date pipeline.
- Own renewals and expansions: understand budget cycles, key decision-makers, and school/district initiatives.
- Meet or exceed annual renewal and expansion targets.
- Collaborate with the marketing and leadership teams to develop and elevate customer success stories.
- Collaborate with Account Executive(s) working within your territory on opportunities to drive regional awareness and district expansions.
SalesforceCommunication SkillsCollaborationCustomer serviceRelationship buildingProblem-solving skillsAccount ManagementCustomer Success
Posted 6 days ago
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