Customer Success Manager - Mid-Atlantic (NY, PA, NJ)

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Requirements:

• 2+ years of customer success and/or account management experience, preferably in a K-12 and/or ed tech environment.
• A track record of meeting or exceeding your professional goals.
• Excellent presentation, communication, and virtual facilitation skills.

Responsibilities:

• Develop a proficiency in eSpark's products and effectively demonstrate their value.
• Drive partner success by fostering healthy implementations and minimizing attrition.
• Proactively communicate with partners to set goals, track progress, and highlight eSpark’s impact.
• Identify at-risk customers and provide timely support or escalate as needed.
• Manage partner data in Salesforce to maintain an accurate and up-to-date pipeline.
• Own renewals and expansions: understand budget cycles, key decision-makers, and school/district initiatives.
• Meet or exceed annual renewal and expansion targets.
• Collaborate with the marketing and leadership teams to develop and elevate customer success stories.
• Collaborate with Account Executive(s) working within your territory on opportunities to drive regional awareness and district expansions.