Build and operate an AI-native account intelligence layer integrated with CRM, conversation intelligence, and product telemetry.
Manage the Customer Success reporting cadence through board level, including expansion, renewal, and attrition forecasting.
Maintain data integrity across all brands for accounts, cases, opportunities, and health scoring.
Lead the evaluation, configuration, and rollout of the Customer Success tool stack and build the agent/skill library.
Design and operate customer feedback programs (NPS/CSAT) and synthesize data into actionable product and engineering feedback.
Define customer segmentation, engagement models, and capacity planning for the team.
Document and maintain the team operating system, including cross-functional escalation paths and go-live transitions.
Coordinate Risk Council meetings and partner with the Director of Global Support on operational design.
Artificial IntelligenceBusiness IntelligenceSalesforce+2 more
Showing 1 of 4 positions
About Rootstock Software
Rootstock Software builds cloud-based ERP solutions, empowering manufacturers and distributors to streamline operations. Their platform, native to Salesforce, integrates sales, manufacturing, and supply chain processes seamlessly. Over 100 employees serve mid-market to large enterprises globally, helping them control costs and boost efficiency. You will join a company with over $28 million in funding that was acquired by Gryphon Investors in 2022.
How We Work
Rootstock embraces remote work, with specific roles being US-based remote. They foster an environment of continuous learning and experimentation. You are encouraged to try new ideas and learn from any failures, with smart bets celebrated even if they don't pan out. Collaboration is key; team members actively help each other grow and sharpen skills. This is a place where you can make a real mark without excessive bureaucracy.
Engineering at Rootstock Software
Rootstock is pioneering an AI-native approach to software development, where AI agents will author most of their platform's code. This involves building autonomous coding pipelines that turn Jira tickets into reviewed pull requests. You will work on a root-cause engine that diagnoses bugs across millions of code lines, using continuously built specification corpuses. They craft a "Constitution" of enforced architecture, where every principle has a deterministic enforcement mechanism. Expect to build TDD tooling, like an in-memory Apex test runner, that makes test-first development the easiest path. You will also create robust guardrails, including quality and safety hooks, to prevent bad edits from landing.
Why Join Us
Shape the future of AI-native software development with a clear blueprint and active development.
Collaborate with a deep bench of senior engineers who have shipped real ERP at scale.
Own internal systems that let engineers and AI agents ship production Salesforce code fast and correctly.
Work in an experimental culture that values learning from trials and rapid iteration.
Leave a significant mark on how an organization builds software with minimal bureaucracy.
Benefits & Perks
Base salary, annual bonus, and long-term incentive plan (LTIP).
Claude license, full access to Salesforce's AI tooling, approved API spend, and budget for local model experimentation.
Robust Benefits Cafeteria Plan.
Monthly Cell + Internet Stipend.
Flexible Time Off (FTO) and 12 paid company holidays.