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Odyssey

Today, our work at Odyssey is guided by our mission of ensuring access to high quality K-12 education for all students. We’re passionate about working with states, parents and vendors to accomplish that through direct funding of families, and enabling millions of students across the country to fund and choose their own incredible education.The Odyssey platform supports numerous state programs including Education Savings Accounts, or ESAs, and microgrant programs. We work with states to help them implement a turn key solution for these programs and handle all aspects of the program from marketing and applications to payments and customer support.

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Jobs at this company:

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🔥 Support Team Associate - Georgia (remote)
Posted 2024-11-17

📍 Georgia

🧭 Contract

🔍 K-12 education

  • Must reside in the State of Georgia
  • Zendesk experience is required
  • 1+ years of experience in a customer support role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Customer-focused with a positive attitude and professional demeanor.
  • Ability to work independently and as part of a team.
  • Proficiency in using customer support software and tools.
  • Fluent in English; fluency in Spanish is preferred.
  • High school diploma or equivalent; additional education or certifications are a plus.

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues and complaints, escalating complex cases as needed.
  • Provide accurate information about Odyssey’s services and programs.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Participate in training and development opportunities to enhance your skills.
  • Meet performance targets and contribute to team goals.
  • Stay up-to-date with company policies and product knowledge.

Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communicationMultitasking

Posted 2024-11-17
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🔥 Support Team Associate - Georgia (remote)
Posted 2024-11-13

📍 Georgia, U.S.

🧭 Contract

🔍 K-12 education

  • Must reside in the State of Georgia.
  • Zendesk experience is required.
  • 1+ years of experience in a customer support role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Customer-focused with a positive attitude and professional demeanor.
  • Ability to work independently and as part of a team.
  • Proficiency in using customer support software and tools.
  • Fluent in English; fluency in Spanish is preferred.
  • High school diploma or equivalent; additional education or certifications are a plus.

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues and complaints, escalating complex cases as needed.
  • Provide accurate information about Odyssey’s services and programs.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Participate in training and development opportunities to enhance skills.
  • Meet performance targets and contribute to team goals.
  • Stay up-to-date with company policies and product knowledge.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-13
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🔥 Senior Full-Stack Software Engineer (US-Based)
Posted 2024-10-23

📍 United States

🧭 Full-Time

🔍 K-12 education

  • A minimum of 5 years of experience in software development.
  • Proficiency in GIT for collaborative coding.
  • Strong communication skills for a fast-paced startup atmosphere.
  • Solid understanding of Agile practices and adaptability.
  • Preferably experience in early to mid-stage tech startups.
  • Experience with Firebase for database management and application development.
  • Proficiency in using AWS Lambda for serverless computing.
  • Proficient in TypeScript for building robust, scalable applications.

  • Develop and enhance front-end architecture with frameworks such as Tailwind.
  • Write and maintain scalable, efficient back-end code in Node, PHP, and potentially other languages.
  • Design, write, and execute tests to ensure the robustness and reliability of applications.
  • Design and implement sophisticated database models considering scalability and performance.
  • Develop and maintain APIs for public and internal use to enhance mobile applications.
  • Drive continuous improvement of Odyssey’s eCommerce platform in collaboration with product teams.
  • Collaborate with cross-functional teams to identify needs and solutions.
  • Foster transparent communication within the team.
  • Contribute to system design and capacity planning.

AWSPHPSoftware DevelopmentAgileGitTypeScriptFirebaseServerlessCommunication SkillsCollaboration

Posted 2024-10-23
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