Odyssey

👥 501-1000💰 $1,012,500 Debt Financing almost 6 years agoPublishingNewsJournalismSocial Media💼 Private Company
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Odyssey empowers millions of K-12 students nationwide to access high-quality education through innovative funding solutions. We partner with states, parents, and vendors to administer Education Savings Accounts (ESAs) and microgrant programs, providing a comprehensive platform that handles everything from marketing and applications to payments and customer support. We're a mission-driven company committed to educational equity, and our work makes a tangible difference in the lives of students. Odyssey operates at the forefront of educational technology, building and maintaining a robust platform leveraging technologies including Amazon Web Services, Cloudflare CDN, and HubSpot. Our engineering team uses a modern tech stack that fosters collaboration and innovation. We focus on developing scalable, reliable, and secure systems that handle sensitive student data with the utmost care and security. We're a growing company of 501-1000 employees dedicated to fostering a positive and supportive work environment. Our commitment to our mission and our employees makes Odyssey a unique and rewarding place to build your career. Our rapid growth is fueled by a focus on providing effective and accessible solutions to critical challenges in education. We have received significant funding and recognition for our innovative approach. Odyssey offers a chance to contribute meaningfully to educational reform, using cutting-edge technology to make a real-world impact. We are driven by our mission and are a tight-knit team of collaborative and passionate individuals. We are looking for talented individuals who share our commitment to making a difference.

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📍 State of Louisiana, U.S.

🧭 Contract

🔍 Education

  • 1+ years of experience in a customer support role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Customer-focused with a positive attitude and professional demeanor.
  • Ability to work independently and as part of a team.
  • Proficiency in using customer support software and tools.
  • Fluent in English; fluency in Spanish is preferred.
  • High school diploma or equivalent; additional education or certifications are a plus.
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues and complaints, escalating complex cases as needed.
  • Provide accurate information about Odyssey’s services and programs.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Participate in training and development opportunities to enhance your skills.
  • Meet performance targets and contribute to team goals.
  • Stay up-to-date with company policies and product knowledge.

Communication SkillsAnalytical SkillsCollaboration

Posted 5 months ago
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