- Participate in client discovery sessions to understand staffing and scheduling practices, workflows, and technology configurations.
- Identify solution recommendations and document client needs, aligning discovery outcomes with Workforce AI capabilities.
- Collaborate with internal teams to configure and validate the Workforce AI platform for each client.
- Test client environments, workflows, configurations, data, and system behavior before go-live.
- Identify, document, and escalate defects or issues with Product, QA, Engineering, and Workforce AI leadership.
- Develop client training plans and deliver sessions tailored to different user roles.
- Facilitate User Acceptance Testing and confirm client readiness and alignment with business processes.
- Create and maintain job aids, user guides, training materials, UAT guides, and other enablement resources.
- Support go-live readiness and provide post-live assistance until clients transition to Product Support and Client Success.
- Partner with the Project Manager to monitor progress, timelines, and risks, and contribute client feedback to product and process improvements.